Restaurant Supervisor

Industry: Hospitality & Tourism

• Grade 12 / Matric.
• Hospitality qualification will be advantageous.
• Minimum 23 years' experience in a supervisory role within a restaurant, hotel, or hospitality environment.
• Strong knowledge of food and beverage service standards.
• Experience working with restaurant POS systems.
• Excellent communication and interpersonal skills.
• Strong leadership and team coordination abilities.
• Ability to work shifts, weekends, and public holidays.

• Supervise daily restaurant operations and ensure efficient service delivery.
• Assist with opening and closing procedures.
• Ensure all restaurant areas are clean, organised, and fully prepared for service.
• Monitor food and beverage presentation and service quality.
• Ensure compliance with company policies, operational procedures, and health and safety regulations.
• Assist in managing reservations, seating arrangements, and guest flow.

• Lead and motivate front-of-house staff during shifts.
• Provide on-the-job training and coaching to team members.
• Ensure staff adhere to grooming, uniform, and service standards.
• Assist with shift planning and staff allocations.
• Monitor staff performance and provide feedback to the Restaurant Manager.
• Support the induction and onboarding of new employees.

• Deliver exceptional customer service and create a positive dining experience for guests.
• Handle guest queries, concerns, and complaints in a professional and timely manner.
• Ensure guest requests are addressed efficiently and courteously.
• Promote a guest-focused culture within the team.

• Assist with stock control and inventory management.
• Monitor stock levels and report shortages to management.
• Ensure accurate billing and cash handling procedures are followed.
• Complete daily operational reports as required.
• Assist with restaurant audits and compliance checks.

We thank you for your interest in the position and wish you success in your future career endeavors.