Contact centre operations manager - travel industry - cape town
Paton Personnel Cape Town
6+ years Travel/Contact Centre experience, including 4+ years at Operations Manager/Senior Management level, is essential.
Expert Amadeus GDS, complex fare rules and global ticketing knowledge required.
Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential.Proven ability to drive automation, process improvement and technology change highly advantageous.
Degree in Commerce, Business, Management or Operations.
Seeking a decisive, data-driven leader who thrives under pressure and gets results.
Should you not receive a response within two weeks of applying, please consider your application as unsuccessful.
Isilumko Staffing (JHB)Cape Town
CONTACT CENTRE TEAM LEADER – SALES | CONTRACT
Location: Cape Town
Employment Type: Contract
A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high...
Isilumko Staffing (JHB)Cape Town
building.
• Handle customer objections confidently and professionally to maximize conversion rates and sales outcomes.
• Achieve and consistently exceed individual and team sales targets within a high-performance contact center environment.
• Maintain...
The Legends AgencyCape Town
Project Manager
Lead end-to-end technical project delivery across telephony, voice transformation, and contact centre environments.
Cape Town, South Africa | Hybrid / Fully Remote Initially | 9:00 AM 6:00 PM UK Time, with a 1-hour lunch | Market...